Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"0950319831758221f7ed789b22ca13c1102b3c97_lout","branding":{"id":"2","key":"hd","name":"Aridhia Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1457b840-06c1-41b5-9f40-94cf7d27e3a2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmExNWJhYy04YTVmLTQyN2MtOGRjNC0yMjAyZjI4MGEwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE0NTdiODQwLTA2YzEtNDFiNS05ZjQwLTk0Y2Y3ZDI3ZTNhMiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MTM1MTMsIm5iZiI6MTc3MDQxMjkxM30.RPcxIbNCEHKwRAK1ZDAkSUvBHniWm6Otcp4kOsOcP04&client=42a15bac-8a5f-427c-8dc4-2202f280a080&mode=fit","logoId":"1457b840-06c1-41b5-9f40-94cf7d27e3a2","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Aridhia Help Center","sharedPortalName":"Aridhia Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Aridhia Help Center","sharedPortalName":"Aridhia Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Aridhia Help Centre","sharedPortalName":"Aridhia Help Centre","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2f591cd4-323c-499c-832f-aaf5c49cad16/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmExNWJhYy04YTVmLTQyN2MtOGRjNC0yMjAyZjI4MGEwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJmNTkxY2Q0LTMyM2MtNDk5Yy04MzJmLWFhZjVjNDljYWQxNiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MTM1MTMsIm5iZiI6MTc3MDQxMjkxM30.siRAFCZxGdZukrk-sdl6u_WM-Dt1iN_RxiWwWi9fwtg&client=42a15bac-8a5f-427c-8dc4-2202f280a080&height=300&mode=fit","bannerMediaApiFileId":"2f591cd4-323c-499c-832f-aaf5c49cad16","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hd","projectId":10500,"serviceDeskId":2,"name":"Aridhia Service Desk","description":"<p>Welcome! You can raise a Helpdesk request from the options provided.<br> Further information about the Aridhia DRE can be found at <a href=\"https://knowledgebase.aridhia.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Aridhia Knowledge base </a></p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"73","name":"Airlock Issues","descriptionHtml":"","callToAction":"Airlock Issues","introHtml":"<p>Having trouble Airlocking data from your Workspace</p>","icon":11840,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11840","groups":[18],"key":""},{"id":"71","name":"Authentication issues","descriptionHtml":"","callToAction":"Authentication issues","introHtml":"<p>Problems logging in, not received activation email, resetting AridhiaDRE passwords etc</p>","icon":11840,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11840","groups":[22],"key":""},{"id":"74","name":"Data Table Editor issues","descriptionHtml":"","callToAction":"Data Table Editor issues","introHtml":"<p>Issues with the Data Table Editor</p>","icon":11816,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11816","groups":[18],"key":""},{"id":"62","name":"De-indentification issues","descriptionHtml":"","callToAction":"De-indentification issues","introHtml":"<p>Problems with upload of data via DeiD or DSA to DSA enabled Workspaces</p>","icon":11840,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11840","groups":[20],"key":""},{"id":"176","name":"DLP - Copy to external Device","descriptionHtml":"","callToAction":"DLP - Copy to external Device","introHtml":"<p>Data Loss Protection event where data is copied to an external device/drive</p>","icon":11845,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11845","groups":[21],"key":""},{"id":"177","name":"DLP - teams","descriptionHtml":"","callToAction":"DLP - teams","introHtml":"<p>Data Loss Protection - teams alerts</p>","icon":12204,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[21],"key":""},{"id":"150","name":"FAIR requests","descriptionHtml":"","callToAction":"FAIR requests","introHtml":"","icon":11801,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11801","groups":[18],"key":""},{"id":"243","name":"FDSA Informational","descriptionHtml":"","callToAction":"FDSA Informational","introHtml":"<p>For use where a ticket is related to ADDI's FDSA service but not actionable by Aridhia</p>","icon":12388,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12388","groups":[23,20,22,21,18],"key":""},{"id":"242","name":"FDSA Issue","descriptionHtml":"","callToAction":"FDSA Issue","introHtml":"<p>An issue with the ADDI's FDSA Service</p>","icon":12388,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12388","groups":[22,18],"key":""},{"id":"245","name":"FDSA Request","descriptionHtml":"","callToAction":"FDSA Request","introHtml":"","icon":12388,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12388","groups":[18],"key":""},{"id":"67","name":"File transfer problems HLZ via SFTP","descriptionHtml":"","callToAction":"File transfer problems HLZ via SFTP","introHtml":"<p>I have an issue transferring file to the HLZ using SFTP</p>","icon":11807,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[20],"key":""},{"id":"69","name":"File transfer problems HLZ via UI","descriptionHtml":"","callToAction":"File transfer problems HLZ via UI","introHtml":"<p>I have an issue transferring file to the HLZ using AnalytiXagility UI</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[20],"key":""},{"id":"60","name":"File transfer problems SFTP","descriptionHtml":"","callToAction":"File transfer problems SFTP","introHtml":"<p>Having trouble uploading files via SFTP to my workspace</p>","icon":11807,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[18],"key":""},{"id":"63","name":"File transfer problems UI","descriptionHtml":"","callToAction":"File transfer problems UI","introHtml":"<p>Having trouble uploading files via the UI to my workspace</p>","icon":11807,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[18],"key":""},{"id":"175","name":"HLZ services","descriptionHtml":"","callToAction":"HLZ services","introHtml":"<p>All other HLZ service problems excluding De-idntification</p>","icon":11845,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11845","groups":[20],"key":""},{"id":"153","name":"Informational","descriptionHtml":"","callToAction":"Informational","introHtml":"","icon":12218,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12218","groups":[23,20,22,21,18],"key":""},{"id":"149","name":"Issue with FAIR","descriptionHtml":"","callToAction":"Issue with FAIR","introHtml":"","icon":11842,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11842","groups":[22,18],"key":""},{"id":"21","name":"Issue with Workspaces","descriptionHtml":"","callToAction":"Issue with Workspaces","introHtml":"<p>Having trouble with Workspaces</p>","icon":11538,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11538","groups":[18],"key":""},{"id":"161","name":"Major Incident report","descriptionHtml":"","callToAction":"Major Incident report","introHtml":"<p>Problem ticket used to track Major incident reports</p>","icon":12202,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12202","groups":[18],"key":""},{"id":"154","name":"Marketing Enquiry","descriptionHtml":"","callToAction":"Marketing Enquiry","introHtml":"","icon":11821,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11821","groups":[18,21],"key":""},{"id":"66","name":"Mini-app problems","descriptionHtml":"","callToAction":"Mini-app problems","introHtml":"<p>I am having issues running, editing or uploading a mini-app</p>","icon":11841,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11841","groups":[18],"key":""},{"id":"83","name":"New Start","descriptionHtml":"<p>Full name:</p>","callToAction":"New Start","introHtml":"<p>A Full list of objectives to complete to allow for a streamlined induction of new staff members.</p>","icon":11827,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[18],"key":""},{"id":"8","name":"Portal ","descriptionHtml":"","callToAction":"Portal ","introHtml":"<p>Enhancements and questions regarding customer portal</p>","icon":11527,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11527","groups":[21],"key":""},{"id":"61","name":"Request a Tenant Admin Account","descriptionHtml":"","callToAction":"Request a Tenant Admin Account","introHtml":"<p>Please create a new Tenant Admin account</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[22],"key":""},{"id":"13","name":"Request for Information","descriptionHtml":"","callToAction":"Request for Information","introHtml":"<p>e.g. Request a report / general questions</p>","icon":11500,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","groups":[18],"key":""},{"id":"72","name":"Security incident","descriptionHtml":"","callToAction":"Security incident","introHtml":"<p>Report a Security issue encountered using AnalytiXagility, DeiD, DSL and DSA</p>","icon":11823,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11823","groups":[22],"key":""},{"id":"79","name":"Virtual machine Issue","descriptionHtml":"","callToAction":"Virtual machine Issue","introHtml":"<p>Unable to access or there is a fault with my virtual Machine</p>","icon":12165,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12165","groups":[23],"key":""},{"id":"80","name":"Virtual machine request","descriptionHtml":"","callToAction":"Virtual machine request","introHtml":"<p>Request for new virtual machine or changes to my virtual machine</p>","icon":12165,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12165","groups":[23],"key":""},{"id":"81","name":"Workspace requests","descriptionHtml":"","callToAction":"Workspace requests","introHtml":"<p>Request access or changes to a workspace</p>","icon":12166,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12166","groups":[18],"key":""},{"id":"341","name":"ADDI Developed System Related","descriptionHtml":"","callToAction":"ADDI Developed System Related","introHtml":"<p>For use where a ticket is related to a system (e.g. Grip or AD Connect) that ADDI has developed & isn't actionable by Aridhia</p>","icon":12388,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12388","groups":[],"key":""},{"id":"11","name":"Aridhia Access Request","descriptionHtml":"","callToAction":"Aridhia Access Request","introHtml":"<p>e.g. Accounts, Passwords, VPN, Log in etc</p>","icon":11534,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11534","groups":[],"key":""},{"id":"171","name":"ASC Alert","descriptionHtml":"","callToAction":"ASC Alert","introHtml":"","icon":11837,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11837","groups":[],"key":""},{"id":"170","name":"Azure Cloud","descriptionHtml":"","callToAction":"Azure Cloud","introHtml":"","icon":11807,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[],"key":""},{"id":"163","name":"Credential access","descriptionHtml":"","callToAction":"Credential access","introHtml":"","icon":11833,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11833","groups":[],"key":""},{"id":"75","name":"Customer Problem","descriptionHtml":"","callToAction":"Customer Problem","introHtml":"<p>Display Problems in Customer portal</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"82","name":"Customer Problem","descriptionHtml":"","callToAction":"Customer Problem","introHtml":"<p>Customer Enhancement requests</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"209","name":"Defender Cloud App Security","descriptionHtml":"","callToAction":"Defender Cloud App Security","introHtml":"<p>Defender 365 Cloud App security incidents</p>","icon":11802,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11802","groups":[],"key":""},{"id":"174","name":"DLP","descriptionHtml":"","callToAction":"DLP","introHtml":"<p>Data Loss Protection</p>","icon":11816,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11816","groups":[],"key":""},{"id":"172","name":"Duplicate Ticket","descriptionHtml":"","callToAction":"Duplicate Ticket","introHtml":"<p>Duplicate ticket, issue being dealt with on another ticket.</p>","icon":12275,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12275","groups":[],"key":""},{"id":"9","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":11520,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11520","groups":[],"key":""},{"id":"10","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":11528,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11528","groups":[],"key":""},{"id":"168","name":"Identity Protection","descriptionHtml":"","callToAction":"Identity Protection","introHtml":"","icon":11827,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[],"key":""},{"id":"70","name":"Internal IT incidents (laptop, VPN, software faults)","descriptionHtml":"","callToAction":"Internal IT incidents (laptop, VPN, software faults)","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":12139,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12139","groups":[],"key":""},{"id":"162","name":"Malware","descriptionHtml":"","callToAction":"Malware","introHtml":"","icon":11810,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11810","groups":[],"key":""},{"id":"20","name":"Mobile device","descriptionHtml":"","callToAction":"Mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":11518,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11518","groups":[],"key":""},{"id":"25","name":"New Email Ticket","descriptionHtml":"","callToAction":"New Email Ticket","introHtml":"<p>Email Request</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"77","name":"Offboard Aridhia users","descriptionHtml":"","callToAction":"Offboard Aridhia users","introHtml":"<p>Aridhia leavers request</p>","icon":11827,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[],"key":""},{"id":"78","name":"Offboard Aridhia users","descriptionHtml":"","callToAction":"Offboard Aridhia users","introHtml":"<p>Aridhia leavers request</p>","icon":11827,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11827","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11504,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11504","groups":[],"key":""},{"id":"166","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":12175,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"156","name":"Other Aridhia Non-Technical Group","descriptionHtml":"","callToAction":"Other Aridhia Non-Technical Group","introHtml":"","icon":12171,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12171","groups":[],"key":""},{"id":"155","name":"Other Aridhia Technical Group","descriptionHtml":"","callToAction":"Other Aridhia Technical Group","introHtml":"","icon":12175,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12175","groups":[],"key":""},{"id":"165","name":"Phishing","descriptionHtml":"","callToAction":"Phishing","introHtml":"","icon":12204,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12204","groups":[],"key":""},{"id":"173","name":"Product Issue","descriptionHtml":"","callToAction":"Product Issue","introHtml":"","icon":11804,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11804","groups":[],"key":""},{"id":"12","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":11525,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11525","groups":[],"key":""},{"id":"84","name":"Request for information","descriptionHtml":"","callToAction":"Request for information","introHtml":"<p>Request for information</p>","icon":11832,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","groups":[],"key":""},{"id":"18","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11519,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11519","groups":[],"key":""},{"id":"16","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":11521,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11521","groups":[],"key":""},{"id":"65","name":"Software request","descriptionHtml":"","callToAction":"Software request","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":12133,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12133","groups":[],"key":""},{"id":"158","name":"Spam","descriptionHtml":"","callToAction":"Spam","introHtml":"","icon":12221,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12221","groups":[],"key":""},{"id":"64","name":"Symantec Alert","descriptionHtml":"","callToAction":"Symantec Alert","introHtml":"<p>Incident raised when receiving a Symantec Alert (File copy, Virus etc)</p>","icon":11532,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11532","groups":[],"key":""},{"id":"157","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":11806,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11806","groups":[],"key":""},{"id":"169","name":"Test","descriptionHtml":"","callToAction":"Test","introHtml":"","icon":11824,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11824","groups":[],"key":""},{"id":"23","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":11523,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11523","groups":[],"key":""},{"id":"22","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":11516,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11516","groups":[],"key":""},{"id":"210","name":"Web/network protection","descriptionHtml":"","callToAction":"Web/network protection","introHtml":"<p>Defender 365 Web or Network protection alerts</p>","icon":11837,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11837","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"AridhiaDRE"},{"id":20,"name":"Health Care landing Zone"},{"id":22,"name":"Customer Authentication or Security Issues or Requests"},{"id":23,"name":"Virtual Machines"},{"id":21,"name":"Service Desk Portal issues & Requests"}],"orderMapping":{"23":[243,153,80,79],"21":[243,177,176,153,8,154],"22":[243,242,153,149,72,71,61],"20":[243,175,153,69,67,62],"18":[245,243,242,161,153,150,149,83,74,73,21,81,63,60,66,13,154],"19":[18,8,11,13,10,9,12,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d53a360-102f-33fa-a1fc-357a743e43a1","appLinkName":"Confluence (aridhia.atlassian.net)","appLinkUrl":"https://aridhia.atlassian.net/wiki","spaceKey":"HD","spaceName":"Helpdesk","spaceUrl":"https://aridhia.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":2,"kbLinkDomainURLs":["https://aridhia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmExNWJhYy04YTVmLTQyN2MtOGRjNC0yMjAyZjI4MGEwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0MTQxMTMsIm5iZiI6MTc3MDQxMjkxMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hU8HCXpfLjiDqIcR5ARMj2Rr2kSCNJIcFdHvaKVvDn0","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"42a15bac-8a5f-427c-8dc4-2202f280a080","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":13,"projectId":10500,"issueType":{"id":"10401","name":"Service Request"},"form":{"name":"Request for Information","descriptionHtml":"","callToAction":"Request for Information","intro":"<p>e.g. Request a report / general questions</p>","instructions":"","icon":11500,"iconUrl":"https://aridhia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11500","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Can you give me a report, I want to notify you of an update etc","descriptionHtml":"<p>e.g. Can you give me a report, I want to notify you of an update etc</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Tell us what you need or want","description":"Please detail","descriptionHtml":"<p>Please detail</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11002","fieldConfigId":"11402","label":"Application / Project Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10543","label":"-","selected":true,"children":[]},{"value":"11417","label":"Accelerated Sign Up / Trial Workspace","selected":false,"children":[]},{"value":"10530","label":"Advocate","selected":false,"children":[]},{"value":"10531","label":"AnalytiXagility","selected":false,"children":[]},{"value":"10718","label":"AnalytiXagility Federated Analysis","selected":false,"children":[]},{"value":"10719","label":"AnalytiXagility Healthcare Landing Zone (GOSH Specific)","selected":false,"children":[]},{"value":"10720","label":"Analytixagility Healthcare Landing Zone (Radboudumc Specific)","selected":false,"children":[]},{"value":"10717","label":"AnalytiXagility Precision Medicine Workflows","selected":false,"children":[]},{"value":"10716","label":"AnalytiXagility Virtual Desktops","selected":false,"children":[]},{"value":"10715","label":"AnalytiXagility Workspaces","selected":false,"children":[]},{"value":"11407","label":"Aperture","selected":false,"children":[]},{"value":"10544","label":"Artifactory","selected":false,"children":[]},{"value":"11504","label":"Atlassian Jira Service Desk","selected":false,"children":[]},{"value":"11473","label":"Azure - Infrastructure","selected":false,"children":[]},{"value":"11444","label":"Breathe HR","selected":false,"children":[]},{"value":"10532","label":"Chart-Adapt","selected":false,"children":[]},{"value":"10901","label":"CKAN (Radboud)","selected":false,"children":[]},{"value":"10533","label":"Collab","selected":false,"children":[]},{"value":"10534","label":"Dataset Library","selected":false,"children":[]},{"value":"10535","label":"DEID (Deidentification)","selected":false,"children":[]},{"value":"11016","label":"EPAD","selected":false,"children":[]},{"value":"11443","label":"FAIR","selected":false,"children":[]},{"value":"11610","label":"FDSA","selected":false,"children":[]},{"value":"11479","label":"FHIR","selected":false,"children":[]},{"value":"10536","label":"FutureMS","selected":false,"children":[]},{"value":"10537","label":"Git","selected":false,"children":[]},{"value":"11597","label":"Gitea","selected":false,"children":[]},{"value":"10538","label":"JDR (Joint Dementia Research)","selected":false,"children":[]},{"value":"11600","label":"Jupyter","selected":false,"children":[]},{"value":"11485","label":"MS Stream","selected":false,"children":[]},{"value":"11482","label":"MS Teams","selected":false,"children":[]},{"value":"11017","label":"N/A","selected":false,"children":[]},{"value":"10542","label":"Not Listed","selected":false,"children":[]},{"value":"11445","label":"Office365","selected":false,"children":[]},{"value":"10539","label":"Ontology Service","selected":false,"children":[]},{"value":"10540","label":"PME (Precision Medicine Ecosystem)","selected":false,"children":[]},{"value":"11594","label":"PMN","selected":false,"children":[]},{"value":"10541","label":"Puppet","selected":false,"children":[]},{"value":"11483","label":"VPN","selected":false,"children":[]},{"value":"11436","label":"Workspaces","selected":false,"children":[]},{"value":"11450","label":"Workspaces - Mini-Apps","selected":false,"children":[]},{"value":"11490","label":"Workspaces - VM","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10809","fieldConfigId":"11210","label":"Product categorization","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10600","label":"Choose Category","selected":true,"children":[]},{"value":"10340","label":"Communication","selected":false,"children":[{"value":"10607","label":"Please Choose","selected":false,"children":[]},{"value":"10527","label":"Not Listed","selected":false,"children":[]},{"value":"10606","label":"Announcement","selected":false,"children":[]},{"value":"11454","label":"Enquiry","selected":false,"children":[]},{"value":"11493","label":"Facilitation","selected":false,"children":[]},{"value":"11486","label":"Information Request","selected":false,"children":[]},{"value":"10604","label":"Notification to Customer","selected":false,"children":[]},{"value":"10605","label":"Received Notification","selected":false,"children":[]},{"value":"11006","label":"Reports","selected":false,"children":[]},{"value":"11920","label":"WS VM Request","selected":false,"children":[]}]},{"value":"10330","label":"Hardware","selected":false,"children":[{"value":"10608","label":"Please Choose","selected":false,"children":[]},{"value":"10528","label":"Not Listed","selected":false,"children":[]},{"value":"10926","label":"APP","selected":false,"children":[]},{"value":"10334","label":"Component","selected":false,"children":[]},{"value":"10928","label":"DEID","selected":false,"children":[]},{"value":"10912","label":"Desk / Mobile Phone Support","selected":false,"children":[]},{"value":"10924","label":"ETL","selected":false,"children":[]},{"value":"11011","label":"ISILON","selected":false,"children":[]},{"value":"10512","label":"Laptop","selected":false,"children":[]},{"value":"10332","label":"Peripheral","selected":false,"children":[]},{"value":"10333","label":"Power","selected":false,"children":[]},{"value":"10335","label":"Process Equipment","selected":false,"children":[]},{"value":"10927","label":"R","selected":false,"children":[]},{"value":"10923","label":"SFTP","selected":false,"children":[]},{"value":"10925","label":"SHINY","selected":false,"children":[]}]},{"value":"11497","label":"Infrastructure","selected":false,"children":[{"value":"11609","label":"FDSA","selected":false,"children":[]},{"value":"11498","label":"Outage","selected":false,"children":[]},{"value":"11608","label":"Service Principal","selected":false,"children":[]},{"value":"11612","label":"SQL Server","selected":false,"children":[]},{"value":"11503","label":"Whitelist","selected":false,"children":[]},{"value":"11531","label":"Workspace VM","selected":false,"children":[]},{"value":"11617","label":"WS VM Issues A","selected":false,"children":[]},{"value":"11618","label":"WS VM Issues C","selected":false,"children":[]}]},{"value":"10929","label":"Process","selected":false,"children":[{"value":"10930","label":"Please Choose","selected":false,"children":[]},{"value":"11567","label":"Allow List","selected":false,"children":[]},{"value":"11474","label":"Access/Permissions","selected":false,"children":[]},{"value":"11590","label":"Backup Failure","selected":false,"children":[]},{"value":"11457","label":"DAR","selected":false,"children":[]},{"value":"11546","label":"Data Extract","selected":false,"children":[]},{"value":"11574","label":"Data Take On","selected":false,"children":[]},{"value":"11604","label":"Documentation","selected":false,"children":[]},{"value":"11577","label":"DRE Org Maintenance","selected":false,"children":[]},{"value":"11487","label":"FAIR Access","selected":false,"children":[]},{"value":"11530","label":"FAIR Dataset Administration","selected":false,"children":[]},{"value":"11495","label":"FAIR Dataset Deletion","selected":false,"children":[]},{"value":"11534","label":"Hub Administration","selected":false,"children":[]},{"value":"11689","label":"Major Incident Report","selected":false,"children":[]},{"value":"10932","label":"New Starts / Leavers / Movers","selected":false,"children":[]},{"value":"11451","label":"No Action Required","selected":false,"children":[]},{"value":"10931","label":"Not Listed","selected":false,"children":[]},{"value":"11000","label":"Password Authentication","selected":false,"children":[]},{"value":"11001","label":"Reports","selected":false,"children":[]},{"value":"11002","label":"Request","selected":false,"children":[]},{"value":"11003","label":"Security Incident","selected":false,"children":[]},{"value":"11004","label":"Security Review Board","selected":false,"children":[]},{"value":"11588","label":"Storage Account Creation","selected":false,"children":[]},{"value":"11586","label":"Storage Account Maintenance","selected":false,"children":[]},{"value":"11437","label":"Testing","selected":false,"children":[]},{"value":"11533","label":"Workspace Administration","selected":false,"children":[]},{"value":"11446","label":"Workspace Creation","selected":false,"children":[]},{"value":"11434","label":"Workspace Invitation","selected":false,"children":[]},{"value":"11491","label":"Workspace VM Creation","selected":false,"children":[]},{"value":"11587","label":"Workspace VM Maintenance","selected":false,"children":[]},{"value":"11589","label":"WS Backup Failure","selected":false,"children":[]}]},{"value":"10341","label":"Service","selected":false,"children":[{"value":"10601","label":"Please Choose","selected":false,"children":[]},{"value":"10909","label":"3rd Party","selected":false,"children":[]},{"value":"10918","label":"Application","selected":false,"children":[]},{"value":"10908","label":"Backups","selected":false,"children":[]},{"value":"11607","label":"Camunda","selected":false,"children":[]},{"value":"11409","label":"Docker","selected":false,"children":[]},{"value":"10602","label":"DUO","selected":false,"children":[]},{"value":"10914","label":"ETL","selected":false,"children":[]},{"value":"11518","label":"FAIR","selected":false,"children":[]},{"value":"11788","label":"FDSA","selected":false,"children":[]},{"value":"11561","label":"FHIR","selected":false,"children":[]},{"value":"11596","label":"Gitea","selected":false,"children":[]},{"value":"10915","label":"Health Care Landing Zone","selected":false,"children":[]},{"value":"10521","label":"Identity","selected":false,"children":[]},{"value":"11821","label":"LastPass","selected":false,"children":[]},{"value":"11599","label":"Matomo","selected":false,"children":[]},{"value":"10520","label":"Nagios","selected":false,"children":[]},{"value":"11200","label":"Network","selected":false,"children":[]},{"value":"10603","label":"Office 365","selected":false,"children":[]},{"value":"10526","label":"Not Listed","selected":false,"children":[]},{"value":"10906","label":"Onyx","selected":false,"children":[]},{"value":"11565","label":"PMN","selected":false,"children":[]},{"value":"10907","label":"R Console","selected":false,"children":[]},{"value":"11595","label":"R Studio","selected":false,"children":[]},{"value":"11005","label":"Reports","selected":false,"children":[]},{"value":"11606","label":"Service Desk Portal","selected":false,"children":[]},{"value":"10913","label":"SFTP","selected":false,"children":[]},{"value":"10519","label":"Sharepoint","selected":false,"children":[]},{"value":"11416","label":"Trial Workspace","selected":false,"children":[]},{"value":"10518","label":"VPN","selected":false,"children":[]},{"value":"10917","label":"www.aridhia.com","selected":false,"children":[]},{"value":"11551","label":"Workspaces","selected":false,"children":[]},{"value":"11619","label":"WS VM Issues A","selected":false,"children":[]},{"value":"11620","label":"WS VM Issues C","selected":false,"children":[]}]},{"value":"10339","label":"Software","selected":false,"children":[{"value":"10609","label":"Please Choose","selected":false,"children":[]},{"value":"10523","label":"Not Listed","selected":false,"children":[]},{"value":"10515","label":"3rd Party","selected":false,"children":[]},{"value":"10919","label":"Airlock","selected":false,"children":[]},{"value":"11010","label":"Anti Virus","selected":false,"children":[]},{"value":"11410","label":"Aperture","selected":false,"children":[]},{"value":"10916","label":"API","selected":false,"children":[]},{"value":"10920","label":"Application","selected":false,"children":[]},{"value":"11550","label":"Atlassian Jira Service Desk","selected":false,"children":[]},{"value":"10911","label":"CKAN (Radboud)","selected":false,"children":[]},{"value":"11013","label":"Chorus","selected":false,"children":[]},{"value":"11008","label":"CRM","selected":false,"children":[]},{"value":"10910","label":"DEID","selected":false,"children":[]},{"value":"11408","label":"DSA SFTP (Data Staging Area)","selected":false,"children":[]},{"value":"11419","label":"DTE","selected":false,"children":[]},{"value":"10905","label":"DUO","selected":false,"children":[]},{"value":"10922","label":"ETL","selected":false,"children":[]},{"value":"11012","label":"Greenplum","selected":false,"children":[]},{"value":"11507","label":"Jupyter","selected":false,"children":[]},{"value":"10904","label":"Mini Apps (Shiny)","selected":false,"children":[]},{"value":"10903","label":"Remote Desktops / Virtual Machines","selected":false,"children":[]},{"value":"11009","label":"SAGE","selected":false,"children":[]},{"value":"10921","label":"SFTP","selected":false,"children":[]},{"value":"11007","label":"Skype for Business","selected":false,"children":[]},{"value":"10516","label":"Software Approval Board","selected":false,"children":[]},{"value":"10517","label":"Software Request","selected":false,"children":[]},{"value":"11568","label":"Symantec","selected":false,"children":[]},{"value":"11722","label":"WS VM Package","selected":false,"children":[]}]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/13","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/13","calendarParams":{"firstDay":0,"date":"2026-02-06T21:21:53+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d53a360-102f-33fa-a1fc-357a743e43a1","appLinkName":"Confluence (aridhia.atlassian.net)","appLinkUrl":"https://aridhia.atlassian.net/wiki","spaceKey":"HD","spaceName":"Helpdesk","spaceUrl":"https://aridhia.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":2,"kbLinkDomainURLs":["https://aridhia.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmExNWJhYy04YTVmLTQyN2MtOGRjNC0yMjAyZjI4MGEwODAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0MTQxMTMsIm5iZiI6MTc3MDQxMjkxMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hU8HCXpfLjiDqIcR5ARMj2Rr2kSCNJIcFdHvaKVvDn0","targetCollection":"upload-project-10500","endpointUrl":"https://api.media.atlassian.com","clientId":"42a15bac-8a5f-427c-8dc4-2202f280a080","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}